Privacy Notice
Robyn Smith Hypnotherapy is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information is collected?
I may collect the following information:
• Name
• Address
• Email address
• Telephone number
• Date of birth
• GP details (where appropriate)
• Emergency contact details (if provided)
• Session notes relevant to your therapy
Why is your information collected?
Your information is collected to:
• Provide Solution Focused Hypnotherapy sessions.
• Communicate with you regarding appointments.
• Maintain accurate client records.
• Meet legal, professional and insurance requirements.
Confidentiality
Everything discussed during your sessions will remain confidential unless:
• You provide consent for information to be shared.
• There is concern that you or another person is at serious risk of harm.
• Disclosure is required by law.
Storage of information
Your information is stored securely and only accessible by Robyn Smith. Records are retained in accordance with professional and legal requirements before being securely destroyed.
Your rights
You have the right to:
• Request access to your personal information.
• Request corrections if information is inaccurate.
• Request deletion of your information where appropriate.
• Withdraw consent where applicable.
If you have any questions regarding your personal information, please contact Robyn Smith Hypnotherapy.
Payments and Cancellation Policy
This document has been produced for Robyn Smith Hypnotherapy. Further information can be obtained via email at robynsmithhypnotherapy@outlook.com
Payment
Payment is required in advance of each appointment to secure your booking.
Individual Sessions
If you need to cancel or rearrange your appointment:
• More than 48 hours' notice: Full refund or the appointment can be rearranged.
• 24–48 hours' notice: 50% of the session fee will be refunded, or the remaining balance can be transferred to a rearranged appointment at the therapist's discretion.
• Less than 24 hours' notice: The full session fee is payable, and no refund will be given.
Block Bookings
Where sessions have been purchased as part of a block booking:
• Block bookings are non-refundable once purchased.
• If sufficient notice is given, appointments may be rearranged where possible.
• Missed appointments or cancellations made with less than 24 hours' notice will be counted as a completed session within the block.
Late Arrival
If you arrive late for your appointment, your session will still finish at the scheduled time to avoid delaying subsequent clients. The full session fee remains payable.
Therapist Cancellation
In the unlikely event that Robyn Smith Hypnotherapy needs to cancel or rearrange an appointment, an alternative appointment will be offered at the earliest convenient opportunity, or a full refund will be provided.
By booking an appointment with Robyn Smith Hypnotherapy, you agree to this Payments and Cancellation Policy.
Cookie Policy
Effective Date: 03.08.2026
Robyn Smith Hypnotherapy uses cookies to help provide a secure, reliable and user-friendly website experience.
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They help websites function correctly, remember your preferences and provide information about how visitors use the site.
How are cookies used?
This website may use cookies to:
• Ensure the website functions correctly.
• Improve website performance and user experience.
• Understand how visitors use the website through anonymous analytics.
• Remember your preferences where applicable.
Types of cookies
Essential Cookies
These cookies are necessary for the website to operate and cannot be switched off. They enable core functions such as page navigation and security.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with the website by collecting anonymous information. This allows us to improve the website and its content.
Functional Cookies
These cookies remember your preferences to provide a more personalised experience.
Managing cookies
Most web browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies at any time. Please note that disabling certain cookies may affect how the website functions.
To find out more about managing cookies, visit your browser's help section.
Third-party services
This website may use third-party services provided through Squarespace, such as analytics or embedded content. These services may also place cookies on your device. Please refer to the relevant third-party privacy policies for further information.
Changes to this Cookie Policy
This Cookie Policy may be updated from time to time to reflect changes in legal requirements or website functionality. Any updates will be published on this page.
Contact
If you have any questions about this Cookie Policy, please contact Robyn Smith Hypnotherapy.